Sometimes, We Surprise & Delight Customers
Today, I arrived at Starbucks to buy my usual Grande Latte. Once ordered, I handed over my debit card to pay for the transaction. I was then told that they were not able to process my transaction, as the system was down. I looked in my wallet and found both U.S. dollars and Barbados dollars, but no Canadian currency as I had been traveling. The individual at the counter was watching me look through my wallet and then said – don’t worry today the coffee is on us. Sometimes, we have to surprise and delight our customers!
Well, Starbucks you certainly surprised and delighted an already loyal customer! Thank you.