Contact The Bellagio - Our Employees May Not Respond
We look forward to receiving your comments.
- Please note that our staff responds to e-mail inquiries from 9:00 a.m. – 5:00 p.m. Monday-Friday. Huh? Bankers have better hours that this. Surely they jest…
- Please allow 3 to 4 business days for a response. Well, I forwarded our blog on Saturday, November 3rd at 9:34 p.m…
…tick…tick…that’s right according to my calendar 3 to 4 business days have come and gone. Now we are heading to the end of Day 5!
I would have to say that something is not right at The Bellagio. Sure their website is wonderful and their stated mission and values are all very inspiring. And yes, the facilities are certainly luxurious. But, I am now wondering whether or not the promise of contentment to the customer is really being translated to their employees. Are their employees receiving any “psychic” income?
You see this is where employee engagement is critical. Our first experience was with an employee that didn’t seem to care about our experience at all, and our second experience involves the company not responding to comments in the promised timeframe.
So what? Well, I certainly would be wondering about the levels of employee engagement at The Bellagio. Great companies always need to remember that they are only able to deliver excellence if every employee is engaged and committed. So far, the front desk employee, and the customer service area employees are not displaying either commitment or enjoyment. I wonder what other areas at The Bellagio face the same level of employee disengagement?
Let us know your thoughts.