« November 2007 | Main | January 2008 »

December 31, 2007

Are You Engaging Your Most Important Assets?

So how does a company become nurturing and fully engaging internally? The short answer is through understanding and building. You make sincere efforts to understand your employees, their struggles, their frustrations and their needs. Then, you build an environment that every employee will be proud to call their own.

Watch this video and ask yourself whether or not your company is doing enough to engage employees...

December 26, 2007

Are You Engaging Your Employees?

Since we are fast approaching the end of 2007, we thought we would remind you to focus on engaging your employees in the new year. In 2007, we spent a great deal of energy thinking about employees and how important it is for companies to create an environment that employees want to be a part of; want to call their own; want to belong to.

As you are about to embark on your 2008 initiatives - we certainly hope you haven't forgotten about your MOST IMPORTANT ASSET - YOUR EMPLOYEES. Have a look at our flash VIDEO designed to help companies think about how they will create engaged and committed eployees. We would love your thoughts.

 

December 24, 2007

Have a Wonderful Holiday!

santahat.jpg Wishing you all a very happy and peaceful holiday!

 

December 20, 2007

Have Empathy Your Employees Are Stressed!

sadface.jpg That's right, it is that time of year again. Christmas and holiday festivities. Fun? Not for everyone. In fact, office and Christmas parties, shopping, the consumption of rich food and alcohol all contribute to increased levels of stress.

According to a survey from the charit Mind, one in five of us is stressed during the Christmas season. Some people find their problems under a magnifying glass this time of year, a spokesperson from the Samaritans said: "Christmas emphasises how unhappy they are, the fact they they may not have a partner or many friends, while everyone else seems to be having fun.

So what can you do as employers?  
  • Have tolerance and remember that the stress levels in some of your employees are magnified during this period.
  • Have empathy for those you know are lonely. Maybe send them a card or stop by and see how they are doing.
  • Make the office environment festive and fun - this will lift people's spirits.

 Any other suggestions?

December 19, 2007

Engagement = Character & Accountability

We love talking about employee engagement here and I was quite delighted when I came across this tidbit in David Zinger’s blog dated December 18, 2007.
Title of his MMP#38 is Employee Engagement – Character & Accountability.
Mr. Zinger believes that these four character qualities will lead to high levels of employee engagement.

 

What, you may ask, are these qualities?


They are:
1.    Coach-ability
2.    Work Ethic
3.    A Heart of Service
4.    Accountability


No arguments here. We are in full agreement.

 

December 18, 2007

Is it Really About the Glasses?

I am known for my germ fetish. That's right - I travel everywhere with purell, hate the bed covers in hotel rooms and try to avoid plane washrooms at all costs! So it is little wonder that my friend sent me this disgusting video on THE CLEANLINESS OF HOTEL GLASSES. Click here to watch the video.

While, the video has me completely disgusted and I can assure you - I will NEVER drink from a hotel glass again....there is something else I would like to share based on watching the video.

Would employees who were really engaged and committed to their employer and their job ever put a customer at risk by failing to clean the glasses properly, let alone with something that "should not be consumed"? We doubt it. In fact, we would argue that the employees of truly great companies would never do such a thing....why not?

  • Truly engaged employees have pride in their work.
  • Truly engaged employees understand that the customer is the most important component to both their long-term success and the success of the company.
  • Truly engaged employees have respect for each other, their company and for the customer.

This video made be both sick and sad. Sick because of all of the customers that these companies have put at risk. But, also sad because each of these companies have failed to create employees with enough pride and respect to treat their customer the "way they would want to be treated".

Let us know your thoughts.

 

 

 

 

December 17, 2007

Do Employees Leave for Balance or Money?

computing_stress.jpg 

In recent Watson Wyatt reports on work related issues, stress pops up as the crux of a miscommunication conundrum.

In one survey, employees answered that stress and work/life balance are the top two reasons why they choose to leave their jobs. In a second report, employers stated that the top reason why employees leave is salary or pay while the stress factor hits just number five on their employee quit list.

Interesting. Here we have the view from both sides of the glass ceiling and the vision is different.  It seems to me that what we have here, besides a stressful situation, is a failure to communicate.

Communication is a subject we often talk about. As a reminder, we feel that it is up to the employee to talk to the boss about stress and the desire for a satisfactory work/life balance. And it’s up to the boss to make sure the employee is not stressed. Well, at least not too stressed or stressed beyond what is unavoidable.

So why this lack of communication in the work place?  Many reasons jump to mind but the primo seems to be a corporate culture where openness and honesty are not valued or at least not respected as much as they may be touted to be.

Let’s face it. In this competitive world there are still those who feel that succumbing to stress and, foolhardily admitting to it is a serious defect of character. It means that you cannot cope, that you are flawed, and somehow – dare I say it – weak. Egads, I wrote it. Weak.

Well, there you have it. Twenty-first century employees are looking for happiness at home and happiness at work and they are willing to take pay cuts to find the right balance. They aren’t willing to live the mega-stressful lives of their boomer predecessors.

And employers, at least the Canadian employers surveyed in this Watson Wyatt report, still think money is the number one reason for employee defection which means that they still believe that money is the top motivating factor for employee loyalty.

Come on companies, catch up with the rest of us. Engage your employees and listen to what they have to say. Be flexible and innovative in terms of balance. Communicate well and keep the employees you have. Work from the inside out.

December 14, 2007

Does Your Customer Experience Appeal to All Senses?

Does your experience appeal to all of your customer's senses? The best companies are increasingly trying to appeal to all five senses.

Have a look at what Mandarin Oriental Hotel is doing to create an experience that has transformed the hotel industry.